818 Linwood road, Karaka,
Auckland New Zealand.
Where do you ship from?
All orders are shipped from New Zealand.
Do you ship internationally?
At this stage, we do not offer overseas delivery. However, if you would like to arrange international shipping, please contact us directly at gws@a-holistic.com.
How long will my order take to arrive?
North Island: Estimated delivery 1–2 business days
South Island: Estimated delivery 3–5 business days
How can I pay for my order?
We accept major credit cards, debit cards, and Bank Transfer.
Can I change or cancel my order after placing it?
If your order has not yet shipped, contact us immediately at gws@a-holistic.com. Once shipped, changes or cancellations are not possible.
What is your return policy?
We accept returns within 14 days of delivery for unused and unopened items. Please see our Returns & Exchanges page for details.
Do you offer refunds for damaged products?
Yes. If your order arrives damaged, please contact us within 7 days providing photographic evidence of the packaging and damaged products. We will arrange a replacement or refund depending on product availability.
Are your products cruelty-free?
Yes. All our products are cruelty-free and not tested on animals.
Are your ingredients natural?
We prioritise high-quality, naturally derived ingredients. Please refer to each product page for details of the ingredients used.
How should I store the products?
Keep in a cool, dry place away from direct sunlight. For oils, make sure caps are tightly closed after use.